US Coachways

Dear future brides! We used this company to get our guests from the hotel to the church and then reception, and back again. When discussing the trip, we found out they do limousines as well. We were able to get a few xtra dollars off all by ordering both from one company so that was kinda neat. Otherwise, they did a good job with everything on time. The driver John was very nice to our guests.

Worst company ever. They lied to us, didn't communicate and cost us 10k because we had to switch the start time of our wedding. In addition, 40+ people didn't make it to the ceremony because of them. They are just an awful company with some of the worst customer service ever.

We chartered a coach bus from US Coachways to transport our daughter's wedding guests from the hotel to the venue and back again. Communication with the project manager was difficult, but I was assured that transaction was complete. The bus NEVER SHOWED UP at the hotel and we were not notified. We were left with 56 guests scrambling for rides and taxis 30 minutes before the ceremony was to begin. We managed to get everyone there and with the help of Bux-Mont Transportation of Willow Grove, PA got everyone back to the hotel. What a terrible thing to happen on your wedding day! The reason for this inexcusable problem was that the project manager had written the wrong cell number. I sent her many emails notifying her that the number was incorrect, but she never bothered to update her files. It could have been a less traumatic event if only she had been more efficient. The company refunded my money and offered me a discount on our next charter. I don't think there will be one.

Wow really wish I had read these reviews before booking! We booked a US Coachways shuttle for our wedding - they never showed and claimed it was because the shuttle broke down. But no one called to tell us that, we had to call them multiple times to get the full story (if it was even true). They didn't apologize and were extremely rude on the phone, and ultimately caused us to be late to our ceremony and miss out on time with our photographer. I will never use US Coachways for anything again ever.

User Rating: 1 out of 5 stars by kerseyv 07/26/2011 Horrible, Horrible Experience with this company on 23 Jul 2011. Would never use them again or recommend them. No one has yet to return my calls about the shameful service provided. I basically hired 2 limos for a scavenger hunt. Things went wrong from the very beginning. First we asked for two Lincoln Continental limos and that is what we expected. Only one Lincoln was dispatched. The other limo was a Chrysler 300 (not requested). The scheduled pickup time was 1:30. The first driver arrived on the scene 20 minutes late. It also began quite apparent during the race that he was not familiar with the DC area as he appeared to have trouble maneuvering in and around the DC metro area. The other driver was 45 minutes late. Our scavenger hunt was to begin at 2:00pm. It began at 2:45 as a result of the late arrival at our destination, Old Ebbitt Grill (2:30 pm arrival). As a result, we had to cut the scavenger hunt (for which we paid $1200.00) by forty-five minutes because the time could not be made up. Both drivers stated the wrong address had been provided to them. They also stated that contact names and numbers were left off of their dispatch sheets, so they could not call us to get directions or warn us of the late arrival. Second, both limos had poor air condition circulation. Several vents in both limos did not blow out any air whatsoever (cold or hot), making the rides extremely hot and uncomfortable. Third, we asked that ice and ice buckets to be placed in each limo as we planned champagne toasts to celebrate our event. In addition, we knew temperatures were going to be hot and we wanted cold water on hand for party. There was little to no ice to chill our water which was extremely critical in the extraordinarily humid and hot weather. One driver asked us to drive him to the store to get ice. His request was totally unprofessional and demonstrated a lack of preparation. Only one limo had ice which was then shared between the two, so our drinks were not cold. I tried to call US Coachways several times on Saturday but was placed on hold, listening to several different options and pre-recordings (again extremely frustrating). We paid a total of $1380.00 for this debacle. We definitely did not get our monies worth. The service did not meet my expectations at all!! Buyers beware!!!

I wish I had read these reviews before my husband and I decided to use US Coachways for our wedding transportation. I don't know where to even begin... THEY ARE TERRIBLE with the worst customer service department I've ever interacted with. We needed to use them for two evenings over our wedding weekend. The first evening was to get all of our out-of-town guests down to our rehearsal dinner sunset cruise. The bus driver was 45 minutes late which caused us to be over an hour late for the dinner. Since the dinner was on a boat, we had to pay for it regardless of whether we were on it or not. Luckily the boat captain was fine with staying out on the water for an hour longer than we had initially booked the cruise for (but, in turn, we had to pay for the boat an hour longer). The second evening we needed transportation was to get all of our guests from the hotel they were staying at to our wedding site. Not only did the bus NOT SHOW UP AT ALL, no one called us to let us know that it wasn't coming!! Our guests had to scramble to try to find a way to get to the wedding. Everyone was 30 mins late. The country club and our DJ were fine with extending our reception but again, it ended up costing us more money. When my husband called US Coachways after the wedding to let them know how much their mistakes affected us, he was told someone would be in touch with him to "handle the matter". THREE WEEKS LATER, they called to let us know that they were willing to extend us a 5% refund. This came out to about $90. We added up how much the extra time on the boat, the country club and the DJ cost us and it came to just under $2500. NO ONE SHOULD HAVE TO PAY OUT OF THEIR POCKET FOR A COMPANY'S MISTAKES. Not only was US Coachways unable to recognize that they'd made a HUGE mistake, they were unwilling to provide any kind of compensation for their blunder. PLEASE NEVER USE THIS COMPANY. They outsource their work to unreliable transportation companies and do not take responsibility for any wrong doing. We will be reporting them to the Better Business Bureau. For all of the other brides out there who had the misfortune of working with this company, I'm sorry. :( They sure know how to put a damper on such a special day.

STAY AWAY THEY ARE ABSOLUTELY HORRIBLE AND UNTRUSTWORTHY DONT WALK RUN!!!!

We booked a large bus to transport out-of-town guests on our wedding day. The booking agent was very responsive and helpful. The bus was clean and on time, and all went smoothly. The only glitch came at the end of the evening, when the driver had fallen asleep and wasn't answering his phone. It was raining and we weren't quite sure where he had parked, but an uncle quickly found the bus and knocked on the door to wake the driver! Just a bit of excitement, but overall, a good experience.

READ THIS FOR YOUR OWN GOOD. Where do I even start? USCoachways was the single WORST decision we ever made for our wedding day. In fact, if it wasn't for all of our other vendors doing such a great job, USCoachways would have RUINED our wedding day. First of all, we should have known something was wrong when our Account Manager, Emma Arato, lost our signed contract three times. Secondly, we had to make multiple corrections to our contract when Emma spelled our names wrong, entered the wrong address for the driver, the wrong pick-up and drop-off times, as well as apparently not having our correct e-mail address, as she 'swore' she sent us corrected copies when we never got them. Our Account Manager never once replied to a single e-mail or phone call, and we resorted to calling the Sales Department every time we needed to get something done. After everything was supposedly corrected, she never even sent us the final contract, and we didn't even know if they were going to show up. As if that isn't bad enough, THEY OUTSOURCE YOUR WEDDING TO ANOTHER COMPANY, so YOU DON'T KNOW who is actually showing up, or what the company name will be on the side of the bus! The driver, who arrived an HOUR late, didn't even know WHAT WEDDING he was at the hotel for! When our guests came up to his bus and asked if he was the driver for our wedding, his reply was, "I don't know. They just tell me to come here, and I get paid." Since he parked around the other side of the hotel, and since we had told our guests to look for the US Coachways bus, a number of our guests had to drive their own cars to the wedding! The guests who took the bus were almost an hour late to the wedding. At the end of the night, the bus driver did not feel 'comfortable' driving on the road to our reception location to pick up our guests. My husband and I had this big, beautiful trolley send-off, but then the guest bus never showed up to pick up the guests! We had to come back to the wedding, which made for a fizzled send-off for us, and the guests had to use our trolley to be shuttled to where the bus driver decided to park. My husband went to speak to the bus driver to remind him that part of his contract was to pick up our guests to bring them back to the hotel. My husband indicated to him that he was not fulfilling his contract and what we had paid him to do. He then replied with a racist comment, "YOU WHITE PEOPLE ARE ALL THE SAME." Not only is this a comment we never wanted to hear from someone we hired, but at the end of our WEDDING DAY?! When we finally got the guests to where the bus was, our guests told us the next day that the entire ride home, that bus driver was on his cell phone with his boss, SCREAMING OBSCENITIES, about my husband and I. Multiple guests told us this the next day, and told the driver that he should not be having that conversation in front of the wedding guests. He didn't care, and stayed on the phone the whole way back to the hotel. Not only would I NEVER, IN A MILLION YEARS, recommend US Coachways, we are actually considering taking legal action. US Coachways is the most unprofessional, inattentive, incompetent company we have ever experienced. Your contract says, in fine print, that they 'may' outsource your wedding transportation to someone else. Rest assured, THEY WILL. You will regret even considering US Coachways for your wedding day.

my company uses US Coachways for our transport needs whenever we have a corporate event and road shows...A LOT. and i have always been quite impressed with their staff. so, naturally, i used them for my wedding. the record continues to be clean...on the dot, comprehensive fleet of limos and buses and professional all the way!

I would not recommend U.S.coachways to anyone, especially for a wedding. They are unpredictable. My best friend used them and had luck, I however did not have luck. They were an hour late to pick me up from my house for the ceremony. I had 200 friends and family waiting in the church for an hour. In my opinion if it is part of your job to be somewhere on time, then maybe you should be there on time. We had to give the driver directions to where we were taking pictures, one of my bridesmaids had to sit up front on the way to the park and on the way to the reception hall. When I called a few days later the customer service people were very rude. I asked numerous times to talked to a supervisor and never spoke to one, even though I called to check on the status of our complaint every day for 3 weeks. For how expensive this company costs, they should be more responsive and understanding of their customers. In the end we only recieved 20% of what we paid, which doesn't even cover the time we lost in the church and an hour taken out of time for pictures as a result of the bus being an hour late.

first time we hired a bus for a bachelorette party as a present from my husband. he just told us to get on the bus and have lots of fun! and boy, did we? i don't remember much of everything but the bus was surely heaven-sent. and yes, i went on to use their wedding limo and a shuttle bus for the wedding guests. they all appreciated the nice buses

I was a little worried, initially, but my friend, Connie, told me that she used them before and that it was superb or something so, i thought, why not? My friend doesn't have a reason to lie to me or mislead me. Being a bit of a perfectionist, I worried nonetheless. However, I wish that I didn't worry so much before because the wedding limo and shuttle bus for my wedding guests were excellent. The bus didn't have wheels at falling-off point, the bus driver was wonderfully friendly and professional in the way that he dealt with us and was on time. The wedding limo was GLAMOROUS! So, yes, the experience was a good one. The quality was absolutely there :)

had my wedding in june and let me say that the experience i had booking my wedding limo and also shuttle service from US Coachways was beyond dream-like! soooo helpful. trust me, i wasn't in the right frame of mind when i spoke to this girl, Sally. but she was calm and helpful, understanding and accomodating towards my demands (bad mood and all). i think she meditated while talking to me. i have profound respect for this girl now. :)

my cousin recommended them and am happy that everything worked out great. the bus was clean, comfortable and extremely cost-effective :-)

Used their bus and wedding limo and it was great. Would recommend them as they have a wide network of centers all around the country so, it is pretty much a one-stop shop for transportation.

Do Not use US Coachways! I attempted to book with this company and found them to be incompetent, and very rude. I had correct the mistakes on their contract a number of times. The communication and customer service for this company was horrible. I ended up going with a different company. I would not recommend this company to anyone.

working with US Coachways for my wedding was incredible. this girl on the phone was super-friendly and even when my wife took over the communication, she was flawlessly helpful. the wedding limo was luxurious (as per website images). i would recommend their services to people that I know :-)

Good service

If I could give them zero stars I would. I rented a party bus from them for my best friends bachelorette party and spent $1400. Come to find out all they are is a brokering limo/bus company and all they do is take your information and find a local limo/bus service in your area and get them to do the service. The buses on the website are NOT theres. When we got the bus it was nasty, not like picture at all, and worst of all the stereo system didnt work!!! When I voiced my extreme disapointment to the driver he contacted the limo owner who informed me that the rental only cost $700 meaning USCOACHWAYS marked it up %100. When I tried to get a some compensation from USCOACHWAYS they told me I had to deal with the limo company even though I booked through them. I had to fight for 4 months and them eventually deny the charge on my Credit card just to get the $50 compensation I was entitled to for malfuntioning equipment. HORRIBLE HORRIBLE HORRIBLE..... NEVER BOOK THEM EVER!!!!!!! Totally unprofessional and a complete scam!!!!!!