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Best Western Sterliing Inn Banquet & Conference Center

Services:

Ceremony Venues

Phone: (586) 979-1400 
34911 Van Dyke Avenue, Sterling Heights, MI 48312
 
Overall Rating
4.3 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
4.4/5.0
Professionalism:
3.9/5.0
Value for Cost:
4.6/5.0
Flexibility:
4.0/5.0
 
9 Total Reviews
 
Julie
Wedding: 5/30/10
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
The whole staff from the planning to that day were amazing. Food was more than fabulous. Would reccommend them to ANYONE!
shelayne
Wedding: 11/14/09
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
The Sterling Inn was fabulous for my bridal shower and wedding reception. The food was great, the service was great and Jennifer was wonderful helping us plan the 10 months before......everything was perfect!
Stephanie
Wedding: 10/17/09
4.6 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
4.0/5.0
They did a wonderful job - professional, polite, easy to work with. So glad we had our reception there. Our guests and the two of us even enjoyed the water park the next day as well!
Kendra
Wedding: 7/14/07
4.6 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
5.0/5.0
I'll start with what irked me a little bit and then go into more. 1. The elevator and our bathroom smelled a bit of urine. It was kind of strange and maybe my nose was the only one that noticed the bathroom, but we could all smell it in the elevator. 2. They changed wedding coordinators more times that we could count. We dealt with 5 different women within 9 months of planning. Each time we would set something up, we'd have to double check with the new person the next time. Though their computer system seemed to keep them all on the same page, so that was helpful. 3. We had set up the time to cut the cake after dinner. We had that prearranged and had talked to Jennifer about that. Well, right before we made our entrance the man in charge of the service came over and tried to persuade us to do it right away. Did he not realize that we already planned it and had informed our videographer and photographer and dj of our plans? Don't bother me with something like that on my wedding day. We already set it up. OK, so besides those three little things, everything was wonderful! The food was great! The cake was great! The florist forgot the cake flowers and Jennifer was wonderful working with my mom to fix it before we got there. She even took time to help me fix my bustle when it was broken and my bridesmaid wasn't sure how to fix it. Jennifer did a great job that day helping out in little areas. The BMs and I stayed in a suite the night before the wedding and then DH and I stayed there that night. The room(besides the bathroom) was wonderful. We had to wait awhile for them to bring some extra pillows the night before though. Overall I would recommend the Sterling Inn to anyone. I think they did a wonderful job and we were very pleased with the evening. Oh, one other thing to mention. They provide a podium that you can set your guestbook on, it also has a card slot on it for guests to put their cards in. Well, the card slot is in a bad spot and our pens for the guestbook kept falling down into the slot. So I would recommend using tape and string to tape the pen to the podium in case that happens.
Jennifer
Wedding: 10/27/06
4.6 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
5.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.0/5.0
My wedding was exactly what I had hoped for. The Sterling Inn was great-- the value was exceptional and the assistance from the staff was great!
Mother of the Bride
Wedding: 10/6/07
4.3 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.0/5.0
Overall I would recommend the Best Western For a Wedding reception. The banquet rooms are really nice and the food is fabulous. They do need to work on their customer service when making arrangements with the bride and groom for their reception. They need to be a bit more friendly and willing to accomodate the couple more.
sarahross
Wedding: 9/12/99
4.0 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.0/5.0
Food was fantastic. We had a few picky guests and they dealt with their needs very well (a vegan who made arrangements ahead of time, and a surprise vegetarian). I was very impressed wiht the quality of the waitstaff and the food.
katie
Wedding: 10/10/08
3.8 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
3.0/5.0
I do recommend this place...it has great value for the money!!!1
Lauren
Wedding: 9/8/07
2.6 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
3.0/5.0
Professionalism:
2.0/5.0
Value for Cost:
3.0/5.0
Flexibility:
2.0/5.0
The Wait staff did a great job, and were very freindly to me and to my guests, however the manager was rude and didn't do what I asked of her. She gave me extra charges and didn't promise me what I paid for. Just be careful!
 
 
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