home >  categories >  ceremony venues >  banquet & events center @ macray harbor >  reviews

Banquet & Events Center @ MacRay Harbor

Services:

Ceremony Venues

Passion for the bay celebrates here!
Phone: 586-463-9660 
30675 North River Road, Harrison Township, MI 48045
 
Overall Rating
4.3 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
3.9/5.0
Professionalism:
4.5/5.0
Value for Cost:
4.2/5.0
Flexibility:
4.3/5.0
 
13 Total Reviews
 
Amanda
Wedding: 9/23/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
The food was amazing and the ballroom looked amazing! So happy we paid the extra money for the ballroom upstairs, beautiful! Everyone was very helpful!
AmandaP
Wedding: 8/27/11
3.4 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
2.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
3.0/5.0
Flexibility:
3.0/5.0
The views at MacRay are uncomparable to any metro Detroit reception site. My husband and I are in love with the water so we knew we had to have our wedding reception here! The food is amazing and we got lots of compliments from our wedding guests about the good taste and high quality of the food and wedding cake. People were mezmorized by the 3 walls of windows. We had our reception in the grand ballroom on the top floor which is much more costly than the room on the first floor. The cost was quite high but definitely worth it! Everyone is talking about how great our wedding was :) The down sides to MacRay is that we had many difficulties communicating with the banquet representative. She wouldn't return emails or voicemails. If she did, she woiuld only answer 1 question... whether you had 2 or 10. We paid for a piano to be played... that was never played.... For the money you have to spend there, I expect better customer service!
kristen
Wedding: 6/11/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
They set up my room and it was beautiful! They did everything I had asked and the food was out of this world!!! People could not stop talking about how amazing the chicken persillade and slow roast beef were, it was exactly how we tried it!! I also had my cake done here, it was gorgeous and it was amazing!
sjones0528
Wedding: 5/28/10
4.5 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
3.5/5.0
Flexibility:
4.0/5.0
This venue is a great place to get married at. Our pictures look absolutely amazing. Fergie, the catering manager, was very helpful with everything. The staff was amazing on the wedding day.
harycnary
Wedding: 9/12/09
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I had my wedding of 350 here on September 12, 2009. I was extremelly happy with the service and food. I would recommend this venue to anyone. They are practical, fun and professional people to work with and I am extremelly grateful that I had my wedding here. They worked with all of my vendors in a very professional manner and made sure that my day was perfect. In addition, every single small request that I asked for was remembered including 1 case of bottled beer etc... awesome hall!
littleamz41
Wedding: 9/11/09
4.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
3.5/5.0
Flexibility:
4.0/5.0
We had our wedding shower here and they were asked us if everything was running smoothly and were very helpful with whatever we needed. They gave us the wrong napkin color but then made up for it by giving me and my family free buffet lunch which was excellent.
Liz
Wedding: 11/8/08
3.4 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
3.5/5.0
Value for Cost:
3.5/5.0
Flexibility:
3.5/5.0
MacRays was very expensive. I can't believe another bride got their tasting for free. we actually had to pay. We thought the food was good. The pastry chef did a good job with our cake except it was a bit lopsided. The servers smooshed the top two tiers into the box when they were packaging it. MacRays said we could come back on our anniversary and they would bake us a new cake though. Which was nice. One thing I was really disappointed about was the fact that we had left a digital camera at the hall by mistake. It was never found. I don't think they really cared to look very hard. The impression I had was that they got our money, our day was done and they didn't have to deal with us again. Basically, not their problem. I am sure that one of their staff took the camera though, so that really sucks. All our memories...gone. Other than that, if you don't mind spending alot of money, go for it. I won't be going back to MacRays though.
MrsLundquist
Wedding: 8/1/08
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I worked with Fergy at MacRay, she was amazing from start to finish. Always responding to my emails and phone calls. They were amazingly flexible, letting us create our own menu, style of the room etc. I would recommend them again and again! It was an amazing venue with amazing people!
mel&nick
Wedding: 10/27/07
4.6 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.5/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
I'm sad to read that other brides did not have that good of an experience here. My wedding was October 27, 2007. We had about 225 people for our wedding upstairs. We rented out the entire upstairs with the exception of the restaurant. In the beginning we thought we would be working with Fergie but ended up working with Angela. At first it was a little hard to work with her, and I think that had to do with the fact that she does these events all the time, and being a first time bride I never had (I had no idea what needed to be done). I tend to procrastinate sometimes too. With that being said, after speaking with her more we were able to develop a good working relationship. I think she is very knowledgeable in the business and a good representative to work with. My only complaint was our first tasting - it was not good. I was so disappointed I was afraid that after I set my heart on getting married and having my reception here I was going to have to find a new venue. But Angela came through for us, reassuring us that if we came back in for another tasting we would have a far better experience.....and we did! I think it could have been a misunderstanding in what we were really looking for. We came back for the second tasting and it was AMAZING! We had a hazelnut chicken and filet for the main course. The food at during our wedding was so good! The day of our wedding was running behind (because of me, not the hall) and Angela was right there to get me where I needed to be. Right before dinner Mac & Ray's was still even more accomodating. I forgot to mention that one of my bridesmaid's and another guest sitting at one of the tables did not eat red meat. I mentioned it to one of the girls who was attending our head table and she made sure the filet did not come out on the plates for them. We paid for the premium bar which was fully stocked and the bartenders were right on for getting our guests their drinks. My husband and I along with our families and friends had a great time. Everyone complimented us on how great the wedding, the food, the bar and the entertainment was!
Kendra
Wedding: 8/25/07
3.0 out of 5.0
Quality of Service:
2.0/5.0
Responsiveness:
2.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
4.0/5.0
Mac & Rays is a BEAUTIFUL venue with OUTSTANDING FOOD. The General Manager is also a doll- a great gal to work with. Where they are lacking is in the customer service department. I was also incredibly disappointed with the Pasty Chef, Shelly Hein. I had spent a tremendous amount of time preparing for my wedding at Mac & Ray's. I visited and met with Angela twice (who was impossible to get in touch with by phone, by the way), I also came for a tasting (complimentary- that was wonderful of them), and met with the General Manager the day before my wedding. When I came the day before, Tina (GM) was so nice to me and so accommodating. The problem was that she had no idea who was setting up my event- this was something Angela and I discussed 2 weeks before the wedding when we made our final payment. (What would have happened if I didn't pop in the night before??) So at 5pm the day before my wedding I was going over the details that should have been ironed out well in advance with the events department. As if this did not stress me out, I went to check on the 30 cakes that were being made to serve as my centerpieces. Mind you, it is 5pm. Only HALF OF THE CAKES WERE FINISHED. There were only two people working on them from what I could see. However, they assured me that they would be done in time and be beautiful. After my ceremony on Saturday I got a frantic phone call from my Aunt. All of my guests were arriving and none of the cakes were on the tables. I was mortified. To make things worse, when I entered the room I wanted to cry. They were thrown together and sloppy- none of the designs I had printed and given to Shelly had been made. I had put so much confidence in her- this was a huge disappointment. As if this wasn't the "icing on the cake", my wedding cake was a disaster. She put a real ribbon around the tiers and WROTE in icing our monogram on top after I had requested that she make it in fondant. What's worse? She crammed several roses on top of my cake WITHOUT MY CONSENT, hiding the cake topper that was sentimental to me (I am the forth generation to use it). What it boils down to is this. Angela was hard to get in touch with (though Fergie was not- she was always eager to help), and the Pastry Chef made a huge botch. I can't say that I am thoroughly appalled by Mac & Ray's but I will recommend to other brides to deal with Fergie and buy a cake elsewhere, even if they have to pay the slicing fee. I work in the events industry and I know how hard it is to deal with brides. In fact, I hate brides. But these were inexcusable mistakes.
Kelly
Wedding: 6/15/07
4.0 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
3.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
4.5/5.0
Flexibility:
4.0/5.0
Mac & Ray's is a beautiful location and has great food. People still tell me how much they loved the food. They can get pretty pricey and fast, but they do offer options for those who don't have $25,000+. They offered 10% off our event for having it on a Friday and their menue prices when you are not getting a full bar package, are very reasonable. We had a little confusion at the end where a question had been answered incorrectly prior to the wedding, and so more money was spent that I had planned because of incorrect information I had been given. But all in all, I would still recommend them.
JulesV03
Wedding: 4/21/07
3.9 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
3.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
3.0/5.0
Flexibility:
4.0/5.0
The setting is beautiful, but so expensive. The food was excellent. Everyone raved about it. All was great minus the cost. About 3K more than other places I priced. Worth the scenery though.
Nicole
Wedding: 9/30/06
4.7 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.5/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
5.0/5.0
The view is absolutely breathtaking!! Staff was very friendly and helpful! :o)
 
 
Find Banquet & Events Center @ MacRay Harbor reviews from newlyweds in Detroit that used Banquet & Events Center @ MacRay Harbor for wedding Ceremony Venues services.